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Refund Policy

Soul Sound Codes

Last Updated: 03/05/2026

1. Overview

At Soul Sound Codes, we value your commitment to your wellbeing journey and aim to provide high-quality services and products. This Refund Policy outlines the terms under which refunds, credits, or exchanges may be provided.

2. Services (Sound Healing, Reiki & Events)

Cancellations by Client

  • Cancellations made 48 hours or more prior to a scheduled session or event are eligible for:

    • A full refund, or

    • A credit to be used for a future booking

  • Cancellations made within 48 hours of the session/event are non-refundable

No-Shows

  • Failure to attend a booked session or event without notice will result in forfeiture of payment

  • No refunds or credits will be issued

Rescheduling

  • You may request to reschedule your booking with at least 48 hours’ notice, subject to availability

Cancellations by Soul Sound Codes

If we need to cancel or reschedule a session or event, you will be offered:

  • A full refund, or

  • The option to transfer to another date or event

3. Special Circumstances

We understand that unexpected situations can arise. Refunds or credits outside of the above terms may be considered at our discretion in cases such as:

  • Medical emergencies

  • Serious personal circumstances

Supporting documentation may be requested.

4. Products (Physical Goods)

Damaged or Faulty Items

  • If your item arrives damaged or faulty, please contact us within 48 hours of delivery

  • You may be eligible for a replacement, repair, or refund in accordance with Australian Consumer Law

Change of Mind

  • Change-of-mind returns are not guaranteed and are assessed on a case-by-case basis

  • If approved:

    • Items must be unused and in original condition

    • Return shipping costs are the responsibility of the customer

5. Non-Refundable Items

The following are generally non-refundable:

  • Late cancellations (within 48 hours)

  • Missed appointments (no-shows)

  • Opened or used products (unless faulty)

  • Digital products or downloadable content

6. Refund Process

  • Approved refunds will be processed using the original payment method

  • Please allow 5–10 business days for funds to appear, depending on your bank or provider

7. Shipping Costs

  • Shipping costs are non-refundable, unless the item is faulty or incorrect

  • Return shipping is the responsibility of the customer unless required under Australian Consumer Law

8. Contact Us

If you have any questions or would like to request a refund, please contact:

Soul Sound Codes
Email: support@soulsoundcodes.com
Phone: 0401 390 546

Location: Western Australia, Australia

9. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.

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